Frequently Asked Questions

Thinking of buying a printed T-shirt or personalised hoodie online? Not quite sure what you need? We have compiled a list of frequently asked questions to help reassure you a printed T-shirt or hoodie from Acorn Printing is a garment you will be happy with.

What if I can't find what I'm looking for?

The website is only one of Acorn's marketing methods and we cannot put all our range on display. If you are looking for something special then please contact us and we will try to help. Alternatively we have a large brochure, which we can send out on request. Please email us your details and we will pop one in the post.

How do I place an order?

If you see a garment that you would like without any personalisation then simply email us and we will be happy to quote.

Our prices include some printing and in most cases FREE artwork; however, as customers' requirements vary so much we have devised a simple quotation form for you to complete online and send - just press the button to submit. We try to respond within 12 hours; if further information is needed we will contact you either by email or telephone if you have supplied the details.

There are many colour and print variations plus styles of garments not to mention the embroidery options you are able to choose from with Acorn. The easy-to-use quote form allows us to give you what you want without you having to take second choice.

What is the minimum order quantity?

With the range of processes we use at Acorn we can in most cases supply a minimum quantity of 5 items.

Screen printed garments with multi colours do, however, have a minimum order level of 20 off due to the requirement of making the silk screens.

Do I get discount for large orders?

In our online catalogue a discount structure is shown. For very large orders please contact us for a quotation.

How do I choose the right size?

The size availability is shown in the catalogue for all our range of clothing. It is important to remember that there may be a little shrinkage over time and it is always better to go for one size larger if unsure. Personalised garments cannot be returned or exchanged if they are ordered in the wrong size as they are produced to the customer' needs only.

As manufacturers' ideas of small, medium and large differ, we do include chest sizes on the website. The size indicated fits the chest size shown.

If you are buying for someone else, always check with them or go for that safety net of one size bigger. Remember it's better for the garment to be a little large than not to fit at all.

Can I order plain garments?

The simple answer is yes. Email your requirements and we will quote by return.

How good does my artwork have to be?

We receive designs ranging from hastily sketched ideas right through to artwork supplied by graphic artists. Using the latest CAD/CAM computer systems we can turn your idea into finished artwork in most cases free of charge.

If you want a multi coloured, highly complex design and need Acorn to supply the artwork, that will be included as part of the overall quote.

Can I get my company colours?

If specific colours such as Pantones are needed to conform with corporate imaging, then this is possible with screen printing; however, with embroidery only very near matches are possible due to the thread colours available.

How do you deliver my order?

This depends on the size of order and where it's going. Generally in the UK smaller parcels are sent by Royal Mail while UPS handles the medium to large despatches. Same-day deliveries are sent using a local courier. The delivery date is agreed at time of quotation and forms part of the offer. If deadlines are critical we should be informed when requesting the quote.

Can I contact you by phone?

Of course. Many customers view the website and choose to call us on our Freephone number displayed on the home page.

Is it safe to use my credit card?

Today many thousands of credit card transactions take place every day without problem. At Acorn we use a secure encrypted site, which means a very high level of security. We have chosen HSBC, one of the world's largest banks, as our partner and online secure payment provider.

We are also very happy to take credit card payment by phone, or payment by cheque prior to shipment.

Do I pay VAT on my purchase?

Normal VAT regulations apply on all UK purchases. Orders sent overseas will vary depending on destination. Any import duty tariffs applied by the country of receipt will be the responsibility of the purchaser.

What if I have a complaint?

In the rare event of there being a problem, Acorn should be notified within 2 days of receipt by email or letter. The garment or product should be returned. If the product is found to be faulty then it will be replaced and the cost of returning the goods refunded to the customer. This does not affect your statutory rights as a consumer.

What information do you keep about me?

Please see our Privacy Policy by following the link at the foot of the page.